Ordering, Invoice, & Payment Information
Hello and thank you for supporting our small business and for placing your order with us here at Rhoads to Sweets. Because several of our items are specialty and you may desire delivery/shipment, please read the following in its entirety.
ORDERING
Unfortunately online ordering and purchase is not available at this time. We are working to get this feature added for quicker and more convenient service. We know that each order is special and unique, thus, we aim to treat each of our clients as such. To order please complete the contact sheet here on the site to start your initial inquiry. Someone will contact you with in 24hrs. At that time we will further discuss your specific event, needs, decoration, etc.
INVOICES
Once your order is finalized, an invoice will be sent to your email. The invoice will list your items and specific details. Please review your invoice carefully to make sure all details are correct. We pride ourselves on providing our clients with quality work that meets their needs and expectations. If something happens not to be correct please contact us immediately to make the corrections and to receive an updated invoice. It is extremely important to make sure your order is exactly as you wanted it to be.
ORDER TIMING/DELIVERY
Depending on the timing of the order, especially for special events, please keep distance for shipment and the date of the actual event in mind. For large orders, our suggestion is to pad your order timeline so that you place the order with a minimum 20 day window prior to your special event. For all other orders please place your orders 14 days in advance. If you are unsure about our order timeline and delivery shipment and arrival dates please reach us before placing your order. While we will consistently do our best to make changes needed to any order, we cannot guarantee all changes are possible depending on the order timeline and/or the types of changes being requested. If changes are made invoices will be adjusted or reissued, and additional charges added accordingly. No adjustments can be made less than a week out from the event date.
PAYMENTS
Orders under $50 are required to be paid in full for the order to be "booked" or complete. Invoices are due upon receipt. Orders over $50 will require a deposit. All deposits are nonrefundable. Your invoice will specify your deposit amount and the balance, in addition to the due date (1 week before the event date).
If you CANCEL your order that was paid in full, you have until 1 week prior to receive a 50% refund for time and materials already purchased. If less than a week, you forfeit your full payment. All other orders cancelled also forfeit the deposit.
ACCEPTED PAYMENT TYPES
Invoices/deposits can be paid with any major debit/credit card. If arranged in advance, we also accept cash app, pay-pal, and cash payments. We do not accept personal, cashiers, or travelers checks.